Refund Policy
Last Updated: 14th Nov 2024
At GulabiTrend, we want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a refund or exchange according to the policy below.
1. Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition that you received it.
- In its original packaging with all tags and labels attached.
- Returned within 3 days of receiving your purchase.
Certain types of items are non-returnable, including but not limited to:
- Gift cards
- Personalized or custom items
- Sale items or items marked as "Final Sale"
2. Refund Process
Once we receive your returned item and it meets our return requirements, we will process your refund. You will be notified via email once your refund is approved and processed.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at gulabitrend.online@gmail.com with your order details, and we’ll assist you in arranging an exchange.
4. Shipping Costs
Shipping costs for returning an item are the responsibility of the customer, and shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if any) will be deducted from your refund.
5. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at gulabitrend.online@gmail.com.
6. Contact Us
If you have questions about our Refund Policy, please reach out to our customer service team at:
Gulabi
Flat no: Ground floor G-102,
Plot no. 52, Scheme Ashok vihar, vill: Manyawas, Teh: Sanganer
Jaipur, Rajasthan
Pin code 302020
Email: gulabitrend.online@gmail.com
Ph: 8824528634